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What are Business Process Flows in Dynamics 365 CE?
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Business Process Flows guide users through standardized business processes, ensuring consistency and efficiency.
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Business Process Flows (BPFs) in Dynamics 365 Customer Engagement (CE) guide users through a predefined sequence of stages and steps for completing business processes such as lead qualification, opportunity management, or case resolution. They help standardize workflows, improve data quality, and ensure users follow consistent procedures across the organization. BPFs can also be customized to match specific business requirements.
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